Shipping Policy

Last updated: October 8, 2026

This policy explains how we ship your order, our dispatch times, and the shipping options available for your destination. UK orders are sent via Royal Mail. US orders are sent via UPS Guaranteed, our insured, tracked express service.

We currently ship to the United Kingdom and United States only.

Order Dispatch Times

We dispatch orders Monday to Friday at 2:00pm GMT and Saturday at 10:30am GMT.

Orders placed before these cut-off times are dispatched the same day. Orders placed after these times will be dispatched on the next working day.

We do not dispatch on Sundays or UK bank holidays.

United Kingdom

Royal Mail Tracked 24. A premium tracked service with an estimated delivery time of 24 hours. Tracking is available throughout the journey.

Royal Mail Tracked 48. A tracked service with an estimated delivery time of 2 working days. Tracking is available throughout the journey.

Orders over £39.89 automatically receive free Royal Mail Tracked 48 shipping.

United States

UPS Guaranteed (Insured). Every US order ships with UPS Guaranteed, a fully insured and fully tracked express service. Estimated delivery time is 24 to 72 hours from dispatch. UPS carries your parcel door to door, from our UK warehouse to your address, with tracking at every stage.

UPS Guaranteed costs $35. Orders of $149 or more automatically receive free UPS Guaranteed delivery.

Please note: UPS cannot deliver to PO Boxes, so please use a street address at checkout.

Tracking Your Order

You will receive a tracking email as soon as your order leaves our warehouse. Every service we offer is fully tracked, so you can follow your parcel from dispatch through to delivery.

US orders are tracked by UPS door to door, so a single tracking number covers the whole journey, including customs clearance.

If your tracking hasn't updated for 48 hours and the expected delivery date has passed, please contact us at info@thesnuslife.com and we'll chase the courier.

Delays and Issues

All delivery times are estimates only. We are not responsible for delays caused by Royal Mail, UPS, customs processing, or other events outside our control.

UPS Guaranteed orders are insured in transit. If a US parcel is lost or arrives damaged, email us at info@thesnuslife.com with your order number and we will raise a claim with UPS and resolve it for you.

If your order hasn't arrived within the expected timeframe, please email us at info@thesnuslife.com with your order number and we will investigate immediately.