Terms of Service

Conditions means these Terms and Conditions together with any additional terms set out in a Product Description.

Product means any product offered for sale on the Website.

Product Description means the section of the Website that provides specific information and conditions relating to an individual Product.

Users means users of the Website collectively.

Personal Information means information provided by you when placing an order or creating an account.

We, us, our means The Snus Life Limited.

Website means the website operated by The Snus Life Limited and any successor domain.

Cookies means small text files placed on your device to store information about your visit and shopping session.

United Kingdom means England, Wales, Scotland and Northern Ireland.

You means the user of the Website.

Access to this Website is granted in accordance with these Conditions. Any orders placed are subject to these Conditions.

We reserve the right to:

• Modify or withdraw the Website, temporarily or permanently, with or without notice.
• Amend these Conditions at any time. Continued use of the Website constitutes acceptance of any changes.
• Restrict or block access to the Website where we suspect breach of these Conditions or fraudulent activity.

It is your responsibility to review these Conditions regularly.

Our products are intended for adult users only. Many products contain nicotine, which is a highly addictive substance.

Nicotine products must not be used by pregnant or breastfeeding individuals or those with underlying health conditions.

Our products are not for sale to persons under 18 years of age and must be kept out of reach of children.

You acknowledge that use of our products is at your own risk.

By placing an order, you confirm that you are legally eligible to purchase the Products.

The order process is as follows:

• You place an order via the Website checkout process.
• JavaScript must be enabled to complete checkout. Alternatively, orders may be placed by telephone where available.
• A contract is formed when we send you an order confirmation email.
• Payment is taken at the time the order is placed.
• Responsibility for the Products transfers to you upon delivery.

We reserve the right to refuse any order, including but not limited to where:

• Products are unavailable.
• Payment authorisation fails or fraud is suspected.
• Pricing or product description errors occur.
• Delivery is not possible.
• Age verification requirements are not met.

Orders exceeding £10,000 may be declined and should be placed via Customer Services.

Once an order has been placed and accepted by us, it may not be cancelled or amended by you, except where required by law.

Due to the nature of our Products, including hygiene and safety considerations, we do not offer a right to cancel orders once they have been dispatched, nor do we accept returns for Products that are unwanted, opened, or unused.

This does not affect your statutory rights. You retain the right to a refund or replacement where Products are faulty, damaged, or not as described in accordance with the Consumer Rights Act 2015.

Where a return is agreed due to a fault or error on our part, the Products must be returned in accordance with our instructions. Refunds, where applicable, will be processed using the original payment method within a reasonable timeframe following receipt and inspection of the returned Products.

Products are sold subject to their Product Descriptions.

We take reasonable care to ensure accuracy but do not guarantee that descriptions, images, or pricing are error free. We reserve the right to cancel orders prior to dispatch if errors are identified.

Where Products are purchased for business use, all implied warranties are excluded to the fullest extent permitted by law.

Our maximum liability to business users is limited to the replacement value of the Product, except in cases of death or personal injury caused by negligence.

The Website may contain links to third party websites. We are not responsible for their content, availability, or practices, and access is at your own risk.

We may use Cookies to provide personalised product recommendations based on browsing behaviour and purchase history. Details may change without notice.

Please refer to our Cookies Notice for more information.

We collect and process Personal Information in accordance with our Privacy Policy.

You confirm that all information provided is accurate and up to date and agree to notify us of any changes.

This Website is strictly for users aged 18 or over.

We use age verification checks and may verify personal data against third party databases. By using the Website, you consent to these checks.

All intellectual property on the Website remains the property of The Snus Life Limited or its licensors.

Content is provided for personal, non commercial use only and may not be reproduced or exploited without written consent.

You agree to comply with all applicable laws and regulations when using the Website.

The Website and Products are provided on an 'as is' basis.

We exclude all warranties to the fullest extent permitted by law. Nothing in these Conditions limits liability for death or personal injury caused by negligence or fraud.

If any provision is found unenforceable, the remaining provisions shall remain in effect.

Failure to enforce any provision does not constitute a waiver of that provision.

All provisions shall survive termination where applicable.

These Conditions constitute the entire agreement between you and us.

These Conditions are governed by the laws of England and Wales. The courts of England have exclusive jurisdiction.

By using this Website, you consent to age verification via approved third party providers. Data is processed securely and retained only as required by law.

Mystery Box purchases are final. No refunds, exchanges, or guarantees of non duplication apply.

Contents are selected at random and promotions cannot be combined.

All promotions are open to users aged 18 or over only. Additional terms may apply and will be published alongside the promotion.

For customer enquiries, please contact:

The Snus Life Limited
Email: info@thesnuslife.com
Registered Address: 25 Gordan Road, London, E181DW