Age Policy

We sell exclusively to adults of legal age. Our products contain nicotine, which is an addictive substance, and are intended only for use by existing adult smokers and nicotine users as a harm-reduction alternative.

We have a zero-tolerance approach to underage sales. Every order placed through our website is subject to age verification at multiple points, and we work closely with our delivery partners to ensure products are not delivered to minors.

The minimum legal age to purchase nicotine products varies by country. We sell exclusively to customers who meet the legal age in their country of residence:

• United Kingdom: 18 years or older
• United States: 21 years or older
• All other countries: the legal minimum age in your country of residence

If you are below the legal age in your country, you are not permitted to purchase from this website. Misrepresenting your age to purchase nicotine products constitutes fraud and may result in legal action.

We employ multiple verification checkpoints to prevent underage sales.

Checkout confirmation. Every customer must actively confirm their legal age at the point of purchase. We do not accept passive consent. You must tick the age confirmation box before completing your order.

Delivery age verification. Our delivery partners operate on a Challenge 25 basis. Our packaging is clearly marked as containing age-restricted goods. Couriers will request photographic ID at delivery if the recipient appears under 25 years old.

Account verification. Customers with a registered account agree to our Terms of Service, which include age confirmation. We may request additional verification on suspicious or high-risk orders.

Refused orders. Orders may be refused or refunded at our sole discretion if the recipient cannot produce valid age ID at delivery, if the shipping address is associated with previous underage purchase attempts, or if information on the order is inconsistent or fraudulent.

If a courier requests proof of age at delivery, the following forms of ID are accepted:

• Passport
• Driving licence (full or provisional)
• PASS-accredited proof of age card

ID must be valid, in date, and bear a photograph of the recipient. We recommend that customers ensure someone of legal age is available to receive the delivery and present ID if required.

We take our marketing responsibilities seriously and commit to the following practices:

• We do not market our products to anyone under legal age
• We do not use imagery, language, or branding designed to appeal to minors
• We do not advertise on platforms with significant under-age audiences
• We do not work with influencers or partnerships that target young people
• We do not make health or lifestyle claims that could mislead consumers of any age

We comply with all UK Tobacco and Vapes regulations regarding the marketing and sale of nicotine products.

If you suspect a sale of our products to a minor, through resale, theft, or system error, please contact us immediately at info@thesnuslife.com.

We take all reports seriously and will investigate thoroughly. Anyone found to have facilitated underage sales of our products will be barred from future purchases and, where appropriate, reported to the relevant authorities.

Nicotine is an addictive substance. We genuinely care about protecting young people from premature exposure to nicotine, and we believe responsible retailers have a duty to enforce age restrictions rigorously rather than treating them as a formality.

Our products are intended exclusively as a harm-reduction alternative for adult smokers and existing nicotine users. We support stricter enforcement of age verification across the industry and welcome regulatory measures that strengthen protections for young people.

For questions about this policy, please contact us at info@thesnuslife.com.