# Age Policy & Underage Sales Prevention
## Our Commitment
The Snus Life is committed to the responsible sale of nicotine and caffeine pouch products. We do not sell, market, or advertise our products to anyone under the legal age in their country of residence.
## Legal Age Requirements
We sell exclusively to adults of legal age:
- **United Kingdom**: 18 years or older
- **United States**: 21 years or older
- **All other countries**: The legal minimum age in your country of residence
If you are below the legal age in your country, you are not permitted to purchase from this website. Misrepresenting your age to purchase nicotine products constitutes fraud and may result in legal action.
## How We Verify Age
We employ multiple checkpoints to prevent underage sales:
### 1. Checkout Confirmation
Every customer must actively confirm their legal age at the point of purchase. We do not accept passive consent — you must tick the age confirmation box before completing your order.
### 2. Delivery Age Verification
Our delivery partners (including Royal Mail Tracked 24 and DPD) operate on a Challenge 25 basis. Our packaging is clearly marked as containing age-restricted goods. Couriers will request photographic ID at delivery if the recipient appears under 25 years old. Acceptable forms of ID include:
- Passport
- Driving licence
- PASS-accredited proof of age card
### 3. Account Verification
Customers with a registered account agree to our Terms of Service which include age confirmation. We may request additional verification on suspicious or high-risk orders.
### 4. Refused Orders
Orders may be refused or refunded at our sole discretion if:
- The recipient cannot produce valid age ID at delivery
- The shipping address is associated with previous underage purchase attempts
- Information on the order is inconsistent or fraudulent
## Marketing & Advertising
We do not:
- Market our products to anyone under legal age
- Use imagery, language, or branding designed to appeal to minors
- Advertise on platforms with significant under-age audiences
- Use influencers or partnerships that target young people
- Make any health or lifestyle claims that could mislead consumers of any age
We comply with all UK Tobacco and Vapes regulations regarding marketing of nicotine products.
## Reporting Underage Sales
If you suspect a sale of our products to a minor — through resale, theft, or system error — please contact us immediately:
- Email: support@thesnuslife.com
- Phone: [Your phone number]
We take all reports seriously and will investigate.
## Why This Matters
Nicotine is an addictive substance. We genuinely care about protecting young people from premature exposure to nicotine. Our products are intended exclusively as a harm-reduction alternative for adult smokers and existing nicotine users.
We support the UK Tobacco and Vapes Bill provisions strengthening underage sale protections and we welcome stricter enforcement of age verification across the industry.
## Last Updated
[Today's date]
For questions about this policy, contact: support@thesnuslife.com
