Frequently Asked Questions

Nicotine pouches are small, tobacco-free pouches containing purified nicotine, food-grade flavouring, and plant fibres. You place one under your upper lip and the nicotine is absorbed through the gum over 30–60 minutes. No smoke, no vapour, no spitting — just a discreet way to get your nicotine.

Same format as nicotine pouches, but filled with caffeine instead. They give you an energy boost without a coffee or energy drink — ideal for the gym, long drives, or when you need to stay sharp. Strengths range from 50 mg (about a strong coffee) up to 100 mg+ for heavy caffeine users.

1. Open the can and take one pouch.
2. Place it flat under your upper lip.
3. Leave it in for 30–60 minutes. You'll feel a mild tingle as the active ingredient releases.
4. Dispose of the used pouch in the catch lid on top of the can.

First-time users often feel a stronger sensation — that settles after a few uses. Never swallow a pouch.

Most pouches stay active for 30–60 minutes. Stronger pouches and slower-release formulas can last up to 90 minutes. Once the tingle fades, the pouch is spent — bin it.

Yes — every product we sell is 100% tobacco-free. We stock modern nicotine pouches, not traditional snus. Ingredients are listed on every product page.

Keep cans sealed and stored cool and dry — ideally in the fridge once opened. Room-temperature storage is fine short-term, but chilling them keeps moisture and flavour locked in for longer.

Regular pouches are thicker and hold more material — often preferred by experienced users. Slim pouches are the most common size, comfortable for most mouths. Super slim pouches are the most discreet option, ideal for daytime use or newer users.

• New users: start mild, 1–10 mg.
• Light smokers or former smokers: 10–15 mg is usually comfortable.
• Regular smokers / experienced pouch users: 15–25 mg (strong) works well.
• Heavy users: 25–50 mg (extra strong).
• Experts only: 50 mg+ (extreme) — not for beginners.

Always start lower than you think you need. You can layer or switch up — you can't unexperience a head-spin from a too-strong pouch.

Our Extreme range goes up to 150 mg per pouch. These are for very experienced users only — if you're unsure, you shouldn't start there.

Expect a tingle under the lip and a light head-buzz for the first few uses, especially if you're new to nicotine. If it feels too strong, take the pouch out — the effect fades within minutes.

Mint is the classic entry point — clean, familiar, and not too sweet. Fruity flavours like berry or citrus are also popular for newcomers. Stay away from heavy liquorice or menthol-blast pouches until you know what you like.

Orders placed before 2pm (Mon–Fri) ship the same day. UK orders over £39.89 get free Royal Mail Tracked 48 (2–3 working days). UK orders under £39.89 are £2.49 on the same service. US orders ship via Royal Mail Tracked (5–8 business days), free over $299 (≈£237).

2:00 pm Monday to Friday. Orders placed after that ship the next working day. We don't dispatch on weekends or UK bank holidays.

We ship to most of Europe. Delivery takes 3–7 working days depending on country and carrier. Note: local import duties and taxes may apply at your end — those are the customer's responsibility. We don't currently ship outside Europe.

Yes. You'll get a tracking link by email as soon as the parcel is collected by the courier, and a second SMS once it's out for delivery. You can also see tracking inside your account under Orders.

Email info@thesnuslife.com with your order number and a photo of any damage. We'll replace or refund the order — usually within 24 hours once we confirm the issue with the courier.

UK next-day: DPD and Royal Mail Tracked 24. UK standard: Royal Mail Tracked 48. European: DPD or DHL.

All major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Shop Pay, Clearpay, and PayPal. We don't accept Bitcoin or bank transfer.

One discount code per order. Automatic promotions (like free shipping over £39.89 or bundle discounts) stack with code-based discounts where possible — the checkout tells you clearly what's been applied.

Yes — our Bundles save up to 30% off single-can pricing. For larger quantities or B2B orders (retailers, wholesalers), email info@thesnuslife.com for custom pricing.

If the order hasn't shipped yet, yes — email us within an hour of placing it and we'll update or cancel it. Once it's with the courier we can't intercept, so you'd need to refuse delivery and we'd refund on return.

30-day money-back guarantee on unopened products. Contact us within 30 days of delivery to start a return. Customer covers return postage unless the item was damaged or wrong.

Unfortunately no — for hygiene reasons we can't accept opened pouch cans. If you want to try a flavour or strength before committing to a full can, our Sampler Bundles give you a few flavours to test.

Email info@thesnuslife.com with your order number and a photo. We'll send the correct product on next-day delivery and arrange a free return label for the wrong one.

Refunds are processed within 24 hours of us receiving the return. After that, your bank typically takes 3–5 working days to post it back to your account.

Pick any eligible product, select a delivery frequency (every 2, 4, or 8 weeks), and save 20% on every repeat order. Your subscription auto-renews — free to skip, pause, or cancel any time from your account.

Yes — you can pause for 1, 2, or 3 cycles from your account. You can also skip a single upcoming order without pausing the whole subscription.

Any time, from your account subscriptions page. Changes apply from the next scheduled order.

Yes. No minimum commitment, no cancellation fees. If you cancel before your next charge, that order won't ship.

Yes — as long as your subscription is active, every repeat order gets 20% off. Cancel and re-subscribe later and the discount resumes.

No — you can check out as a guest. Creating an account saves your address, stores your order history, and lets you manage subscriptions in one place.

Log into your account and everything is under Orders. You can re-order in one click and download invoices from there.

Go to the login page and click "Forgot password?" You'll get a reset link by email. Check spam if you don't see it within a minute.

Check the dispatch note — occasionally larger orders ship in two parcels. If nothing is on the way, email info@thesnuslife.com with your order number and the missing item. We'll send the replacement on next-day delivery.

Yes. Every order runs through an automated age-verification check. Any customer flagged as under 25 will also be ID-checked by the courier on delivery. We do not sell to anyone under 18 under any circumstances.

18+. We comply with all UK regulations on nicotine-containing products, including age restrictions, packaging, and marketing.

Not usually — age is verified at checkout. If the courier's delivery protocol flags a recipient as appearing under 25, they'll ask for valid photo ID (passport, driving licence, or PASS card).

Yes. Tobacco-free nicotine pouches are legal to buy and use in the UK for adults 18+.

Nicotine is addictive. Pouches are not a medicine and are not recommended for pregnant or breastfeeding people, anyone with a heart condition, or anyone under 18. If you're unsure whether nicotine is right for you, consult your doctor. Never give pouches to children or pets — store them out of reach.

Email is fastest: info@thesnuslife.com. You can also use our contact form or phone +44 (0)20 1234 5678 during business hours.

Within 24 hours Monday to Friday, usually much faster during business hours (9:00–17:00 GMT). We check email on Saturdays for urgent issues. Sundays and bank holidays: no response.

Yes — we supply to vape shops, convenience stores, and online retailers across the UK. Email info@thesnuslife.com with "Wholesale enquiry" in the subject line for a trade price list.